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 Customer Support
After Sales Customer Support is a major focus area for SF Industrial. SF Industrial customers who are using batteries for Online & Offline UPS Systems and Home UPS (Inverter) can reach us directly through Toll Free Number and ask for,
  • Online Warranty Registration
  • Online Complaint Booking
  • Online Feedback / Advice.
Process

The query/complaint is registered online and a complaint registration number is automatically generated from the system. This number is communicated to the caller immediately over phone and as well as SMS. This registration number can be useful as a future reference of the same complaints/query.

The queries / complaints will then be passed on the respective region or branch engineer immediately though e-mail and SMS, who will them directly contact the customer and take necessary action to resolve the issue. The customer can check out status of his complaints at any time through the same call center toll free number or e-mail. In the case of complaints, when issue is finally closed, an SMS is automatically generated from the system to notify the complaint closure details to the end custome

This newly introduced system cuts down the time taken in processing complaints or queries to a large extent, The direct customer connect is also mutually beneficial, as SF Industrial will be able to have a closer feel of the market pulse.

SF Industrial facilitates Online Warranty registration for
industrial Home UPS customers. SF Industrial has recently introduced a system whereby customer can directly register their battery for warranty online through the call center toll free number. On registration, a unique registration number will be generated automatically from the system. This number is commutated to the caller immediately over the phone and as well as through the SMS. This unique number will represent the customer in the database and in future this number may be referred by the end-customer for registering his query or complaint.

The system is completely user friendly and hassles free for the customer. It also helps SF industrial more accurately measure the health and performance of the batteries we sell throughout its life span.

 
 

 
 
 
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